Shipping policy

Shipping Policy

Last updated: July 22, 2026

Where we ship

Seagrass currently offers shipping to Canada, Mexico, the United States, Australia, the United Kingdom, Taiwan, Japan, Germany, France, the Netherlands, Spain, Austria, New Zealand, Belgium, Portugal, South Korea, Hong Kong, and other markets made available at checkout.

Order processing and dispatch

Orders are fulfilled from Mainland China after payment is confirmed. Processing times can vary based on supplier availability, order volume, and operational conditions. If we need additional information to process an order, we will contact you using the email address provided at checkout.

Shipping rates

The following standard shipping rates are currently configured, unless a different applicable rate is shown at checkout:

Canada, Mexico, United States, Australia, and United Kingdom: 6.99
Taiwan and Japan: 4.99
Germany, France, and the Netherlands: 7.99

For Spain, Austria, New Zealand, Belgium, Portugal, South Korea, Hong Kong, and any other available destination, the applicable shipping rate is displayed at checkout before payment is completed.

Delivery estimates

Delivery estimates shown at checkout or in your order confirmation are estimates only. Actual transit times can vary because of carrier handling, destination, customs clearance, local delivery conditions, weather, public holidays, and other events outside our control.

Tracking

We expect to use Yanwen or another suitable cross-border logistics provider. Where tracking is supported by the selected service, tracking details will be sent after they become available. Tracking availability and the level of tracking updates can vary by service and destination.

Address accuracy

Please review your shipping address carefully before placing an order. If an address change is needed, contact us promptly through our Contact page. Changes may not be possible after an order has entered processing or has been dispatched.

Taxes, duties, and customs

Any import duties, taxes, customs charges, or clearance fees assessed by the destination country are the customer’s responsibility unless checkout expressly states otherwise. Customs authorities may delay or inspect a shipment.

Delivery issues

If you need help with a shipment, please contact us with your order number and the email address used at checkout. We will review the available carrier information and work with you on the next appropriate step.